STG Retail Tip Of The Month

STG Retail Tip: Customer Discounts Cancel Previous Discounts

Discount Management

Adding a customer with an assigned customer discount to a document that already has discounts applied (whether to individual items or a global discount) results in the cancellation of the other discounts.

For example, let's say customer Joe Smith has a 10% customer discount assigned, and he purchases an item that is 15% off.

If you first list the item on the receipt, then add Smith as the "Bill To" customer, the 15% item discount will be overwritten by Smith's 10% customer discount. On the other hand, if you list Smith on the document first, and then list the item, the item discount will be applied, overwriting the assigned customer discount.