Customer Voice

CUSTOMER FEEDBACK

  • Customers can complete a short, simple survey that rates their experience in your restaurant

  • Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience

  • Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below)

BUSINESS INSIGHTS

  • View your business at risk, customers, leads, recommendations, response rate, marketing and reports

  • Track the exact dollar amount associated with your business – both at-risk and newly-acquired

  • Every comment from every customer is analyzed, providing valuable insight across multiple sites or down to the individual restaurant

  • Any customer demographic data, shift times, food categories, etc. can be selected for in-depth analysis

SOCIAL MEDIA CHANNELS

  • Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels

  • Your happy customers act as an unpaid sales force, leveraging social media as a referral service

  • Enables your customers to share valuable offers or discounts through social media

  • View and manage social media activity through your management dashboard

ENHANCED MARKETING

  • Enhance your brand value and further drive guest retention

  • Integrates with NCR Aloha Loyalty to enable better identification of loyal customers

  • Collects valuable customer data to focus your marketing and social media efforts

  • Surveys can be configured through NCR Aloha Loyalty, NCR Mobile Pay, NCR Online/Mobile Ordering, or through NCR Aloha POS receipt

PULSE PLATFORM INTEGRATION

  • NCR Customer Voice Mobile gives you real-time access to your customer feedback

  • Instantly view server performance, business at risk, and survey response rates from your mobile device, and correct any service issues as they occur

  • Review full customer feedback, along with the appropriate check detail, for greater understanding

  • Accessible through the NCR Pulse mobile platform

 

Systems Technology Group

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3218 Lake Shore Rd

Buffalo, NY 14219

716-821-9808

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