Online Back of House Manager Training

Our Aloha Manager classes are 100% free to anyone with an active Help Desk contract or is a Credit Processing customer!

Don’t have an active Help Desk contract? Contact our Contracts department at (716) 821-9808.

We offer classes for both Aloha Manager Table Service and Quick Service.

The classes currently offered are:

October 24th, 2018 - 9AM EST

  • Core Level 1 for Table and Quick Service – which covers:
    – How to navigate New Aloha Manager
    – Hiring / terminating employees
    – Maintaining employee records
    – Understanding key concepts in Aloha Manager
    – Creating new items
    – Maintaining item records
    – Programing printer routing for your restaurant
    – The importance of categories and their effect on reports.
    – Creating Submenu (Table Service) or Menu Panels (Quick Service) buttons
    – Creating Modifier Groups buttons
    – Introduction to New Aloha Manager’s Event Scheduler
    – Basic reports: Daily Sales, Labor, Product Mix, Reprint, and Audit
    – Backing up your database
    – Overview of Aloha EDC (Electronic Draft Capture)

November 21st, 2018 - 9AM EST

  • In the Core Level 2 class the instructor will cover the following topics:
    – Review the settings in the Items Database
    – Review creating favorites in the New Aloha System
    – Navigating and configuring Grid View mode
    – Using advanced search tools in the Items Database
    – Using title items as templates
    – Pricing methods and their hierarchies
    – Creating General Categories
    – Event Maintenance
    – Happy Hours, Taco Tuesday etc.
    – Backing up restaurant Data

December 19th, 2018 - 9AM EST (Rescheduled for January 9th at 9AM)

  • Core Level 3 for Table and Quick Service – which covers:
    – Review hiring/terminating and maintain employee records
    – Create a labor schedule using the Basic Labor Scheduler
    – Activate punctuality settings
    – Learn how to edit employee punches from the BOH
    – Create and manage break rules for paid and unpaid breaks
    – Programing and controlling other wages i.e. sick pay, over time, penalty pay
    – Create FOH alerts
    – Set messages for employees at the FOH
    – Create and manage performance measures for FOH staff
    – Event Maintenance

Prior to the course, you will be contacted by the instructor with the link to the class

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